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Return policy

Eligibility for Returns

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  • The item must be unused, in its original packaging, and in the same condition as received.

  • Any item that is damaged due to misuse, improper handling, or normal wear and tear is not eligible for return.

  • Customized or special-order items are non-returnable unless defective or damaged upon arrival.

Return Process

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Initiate a Return – Contact our customer support team at pokarpump@gmail.com 

Contact Us: +91 8451061997

 within the return window to request a return authorization.

  1. Provide Details – Share the order number, reason for return, and images of the product if necessary.

  2. Return Shipping – Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.

  3. Refund/Replacement – Once we receive and inspect the returned item, we will process a refund or replacement within 7 business days. Refunds will be credited to the original payment method.

Non-Returnable Items

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  • Used or damaged products due to customer mishandling

  • Items returned after the 7-day return period

  • Customized or special-order products

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